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CUSTOM ORDERS

How it works: fill out the form below, specifying what type of piece you would like (wall hanging, rug, tote bag etc.) the size in cm and which design(s) you are interested in. Once your inquiry is received it will be reviewed and you should get a reply within 3 working days.

Select an option

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If your order is approved the following steps will take place:

  1. We will work together to finalise the design and size. Once finalised, you will be sent a quote. 

  2. You will be asked to pay a non-refundable 50% deposit to save your spot on the order waiting list.

  3. You will receive a variety of colour options (if you have specified a colour palette we will work towards that).

  4. Once the final colour-way is chosen we will begin the process of dyeing yarns and setting up the loom.

  5. Usually, custom orders take about 4-6 weeks to complete, depending on the size, complexity of the design, how many pieces you have ordered and how many orders we have on the waiting list.

  6. You will receive any photos taken of the making process.

  7. Once the piece is finished, you will receive a photo of the final piece, upon which it will be requested you send the outstanding payment of 50% + postage.

  8. Your piece will be sent out to you with tracked delivery. 

Please note: custom orders are NON-REFUNDABLE and NON-EXCHANGABLE.  All pieces are hand-made with hand-dyed yarns and fabrics. Variations in colour and texture are to be expected and do not provide grounds for a refund or an exchange. We may accept refunds in exceptional circumstances, such as if the piece is damaged upon delivery. Please see this link if you would like more information about refunds / exchanges. 

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